Privacy Policy
Privacy Policy
Last updated: 15/11/25
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our website and tutoring services. By using our website or enrolling in our tutoring programmes, you agree to the practices described in this policy.
1. Who We Are
We are The Qualified Tutors, an online and in-person tutoring service providing academic support and language instruction.
Website: www.qualifiedtutorsjh.co.uk
Contact: qualifiedtutorsjh@gmail.com
2. Information We Collect
2.1 Information You Provide to Us
We may collect the following:
• Name of parent/guardian and name of student.
• Email address and contact telephone number.
• Payment information (processed securely through third-party providers; we do not store card details).
• Student information relevant to tuition, such as academic level, goals, and learning needs.
• Messages or files submitted when you contact us or book lessons.
2.2 Information Collected Automatically
When you visit our website, we may collect:
• IP address
• Browser type and device information.
• Website usage data, including pages visited and time spent.
• Cookies and similar tracking technologies (see Section 7).
3. How We Use Your Information
We use personal data to:
• Provide and manage tutoring services.
• Contact you about lessons, scheduling and progress.
• Process payments•Improve our website and services.
• Ensure the quality of the learning experience.
• Comply with legal and regulatory obligations.
We do not sell or rent your data to third parties.
4. Legal Basis for Processing
We process personal information under the following legal bases:
• Contractual necessity (to deliver tutoring services).
• Legitimate interests (to manage and improve the business).
• Consent (for marketing communications, if you choose to opt in).
• Legal obligations (record-keeping, safeguarding requirements).
5. Sharing Your InformationWe may share limited personal data with:
• Payment processors (for secure payment handling).
• Video conferencing platforms used for lessons.
• Service providers who assist with website hosting or analytics.
All third parties we work with are required to protect your information.We do not transfer your data outside the UK or EEA unless adequate protection is in place.
6. Data Retention
We keep your data only for as long as necessary:
• Student and parent information: kept for as long as you remain a client.
• Financial records: retained for legal requirements (typically six years).
• Email enquiries: retained for up to twelve months unless tutoring begins.
You may request deletion at any time unless we are legally required to retain certain data.
7. Cookies and Tracking Technologies
Our website may use cookies to:
• Improve website performance.
• Understand visitor behaviour.
• Enable functionality such as booking forms.
You can manage or disable cookies in your browser settings.
8. Your Rights
You have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data.
• Object to certain types of processing.
• Withdraw consent for marketing.
• Request data portability.
To exercise your rights, contact us at: qualifiedtutorsjh@gmail.com
9. Children’s Privacy
We take safeguarding seriously.Personal information about students under 18 is collected only from parents or legal guardians.
10. Security
We implement technical and organisational measures to keep your information secure, including encrypted communications, password-protected systems and restricted access to personal data.
11. Links to External Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
13. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
07459 898642